1. RETURN OF DEFECTIVE PRODUCTS
The customer is entitled to a return if the products supplied have defects or other nonconformities, regarding to the items ordered. The return may be made within 30 days of notification of the defect and the product must retain the identification tag. The seller will analyze the returned product and inform the user of the right to the refund (if applicable). As a rule, the seller will refund within 10 working days and in any case within 30 days from the date of confirmation by e-mail of the right to a refund.
If the defect or non-conformity is confirmed as a justification for the return, the entire amount paid will be refunded.
The refund of the amount paid will always be made using the same form of payment used in the purchase.
These provisions do not affect your rights.
2. RETURN OF OFFERS
The return of a product offered must be made by the person who offered it. In this case, in order to make a return, you must contact the person who purchased it, in the sense that it is returned to you, according to the conditions of return, by default or non-conformity.
If the defect or non-conformity is confirmed as a justification for the return, the entire amount paid will be refunded.
The refund of the amount paid will always be made using the same form of payment used in the purchase.
HOW TO PROCEED:
STEP 1: CONTACT CUSTOMER SUPPORT:
Contact our Customer Service line 226 151 400 for shipping information and procedures or write an email to lojaonline@ambar.pt with all the information regarding your order and referring to the items to which you wish to return.
STEP 2: PLACING THE ARTICLE IN THE BOX
You can use the original packaging where you received the order or another carton provided it is not damaged.
If you use the original packaging, empty it and place only the item you intend to return.
Close the box and tape it.
If the carton has any labels, stickers or other materials from previous shipments, remove them and attach the Return label, which was delivered together with the order.
STEP 3: COLLECTION OF THE ARTICLE
Send by CTT the product to be returned to the address Rua Manuel Pinto de Azevedo, 363 4100-321, Porto.
STEP 4: REFUND
After receiving and analyzing the product, the seller will inform the user of the refund to which he is entitled (if applicable). The refund of the amount paid will always be made using the same form of payment used in the purchase.